1. Introduction
Welcome to Meals On Wheels, your trusted platform for premium pet food and supplies. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.
2. Acceptance of Terms
By visiting, browsing, or purchasing from our website, you agree to comply with and be bound by these terms and conditions, along with our Privacy Policy. If you do not agree, please refrain from using our website.
3. Eligibility
To make a purchase on our website, you must be at least 18 years old or have the consent of a parent or guardian. By placing an order, you confirm that you meet this requirement.
4. Products and Availability
We strive to ensure all product descriptions, images, and pricing are accurate. However, we do not guarantee that product availability, descriptions, or prices will be error-free. We reserve the right to correct errors, update information, or discontinue products at any time without notice.
5. Orders and Payments
- **Order Placement:** All orders are subject to acceptance and availability. You will receive a
confirmation email upon successful placement of your order.
- **Payment Methods:** We accept all major credit/debit cards, online wallets, and other payment
gateways displayed at checkout. Payments must be completed before the shipment of products.
- **Pricing:** Prices listed on the website include applicable taxes unless otherwise stated.
6. Shipping and Delivery
- **Shipping:** We ship to locations specified on our website. Delivery times are estimates and may
vary due to unforeseen circumstances.
- **Delays:** Meals On Wheels is not responsible for delays caused by third-party carriers or
unforeseen events.
- **Address Accuracy:** Customers are responsible for providing accurate delivery addresses. Meals
On Wheels will not be liable for failed deliveries due to incorrect addresses.
7. Returns and Refunds
- **Eligibility:** Products may be returned if they are damaged, defective, or incorrect, provided
they are reported within 7 days of delivery.
- **Non-Returnable Items:** Perishable items such as pet food may not be eligible for returns unless
they arrive damaged or incorrect.
- **Refund Process:** Refunds will be processed once the returned product is inspected and approved.
Refunds may take up to 7-10 business days.
8. Cancellation Policy
- **Order Cancellation:** Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.
- **Cancellation Process:** To cancel an order, please use the cancel order button in your account dashboard.
- **Issues and Support:** If you experience any problems with cancellation or have other order-related concerns, please contact us through our Contact Us page.
9. User Responsibilities
- **Account Security:** Users are responsible for maintaining the confidentiality of their account
login details.
- **Prohibited Actions:** Users agree not to misuse our website for fraudulent activities, spamming,
or introducing malicious software.
10. Intellectual Property
All content, including images, logos, and text, on the Meals On Wheels website is the property of Meals On Wheels or its licensors. Unauthorized use or reproduction of this content is prohibited.
11. Limitation of Liability
Meals On Wheels is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
12. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
13. Modifications to Terms
We reserve the right to update these terms and conditions at any time. Users are encouraged to review this page periodically for changes.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, feel free to contact us:
Email: support@mealsonwheels.com
Phone: 9123654780
Address: B P College Of Computer Studies, Gandhinagar